Ordering Information


Any orders that are processed through RCAI's online store is from business to consumer. We also provide customization for any product but require you to fill out our contact form for any specific requests. 

U.S. Shipping & Handling Policy

Normal / Ground Shipping - FedEx

Most parcel items are processed within 24 hours during the Monday-Friday business week.  Orders placed over the weekend will be processed first thing Monday morning. We will attempt to notify you by email and provide a tracking # when your product(s) ship.

Order Department email: consumer@rcai.com

Direct Telephone: 1-727-573-1595

Please choose from the following categories:

» Return Policy

» Product Collection


You can set up an account with RCAI by credit application, cash, credit card payment or wire transfer. After your order has been placed, you will be given an account number to use for future orders.

Payments are to be made to RCAI in US Dollars by MasterCard, Visa, Discover, American Express or wire transfer.

Customer is responsible for freight charges and any applicable import/export duties tariffs or value added taxes.

RCAI uses Federal Express and United Parcel Service for all ground, next day, second day, third day and international economy or express shipments. Should you have a freight forwarding company you want to use, please provide us with the contact name, company name, address, phone and fax numbers.

Standard orders received domestically before 3:30 p.m. ET and international orders received before 3:15 p.m. ET will ship the same day. All orders received after these times will ship the next business day.

Please choose from the following categories:

» Sales Representatives

» RCAI Distributors

» Credit Application

» Customer Order Form

» Customer Center