Ordering Information

Ordering Information

RCAI — Accounts & Shipping

Simple ways to order, clear shipping timelines, and fast support.

All consumer orders are placed online. For customization or clinical purchasing, see the sections below.

Customer Accounts

Business → Consumer

Orders placed through RCAI’s online store are processed as business‑to‑consumer. We can customize most products—please submit specific requests via our contact form.

U.S. Shipping & Handling — Normal/Ground (FedEx)(USPS)
  • Most parcel items are processed within 24 hours during the Monday–Friday business week.
  • Orders placed over the weekend are processed first thing Monday morning.
  • We’ll email shipment confirmation and a tracking number when your product ships.
For business  & distributors

You can set up an account with RCAI by credit application, cash, credit card payment, or wire transfer. After your first order, we’ll assign an account number for future orders.

Payments

Payments are accepted in USD via MasterCard, Visa, Discover, American Express, or wire transfer.

Freight & Duties

Customers are responsible for freight charges and any applicable import/export duties, tariffs, or value‑added taxes.

Carriers

RCAI ships via FedEx and UPS for ground, next‑day, 2‑day, 3‑day, and international economy/express. If you prefer a freight forwarder, provide the contact name, company, address, and phone/fax details.

Same‑Day Shipping Cutoffs

  • Domestic (U.S.): Standard orders received before 3:30 p.m. ET Mon - Fri excluding holidays. ship the same day. 
  • International: Orders received before 3:15 p.m. ET Mon - Fri excluding holidays  ship the same day.
  • Orders received after these times ship the next business day.

Order Department: Email Call

© RCAI. All rights reserved.

 

Our Story

Passionate. Experienced. Innovative


At RCAI, we believe trust begins with transparency. That’s why every device we design and manufacture is proudly made in our facility in Florida, and never outsourced.

With more than 35 years of experience, RCAI has established itself as a leader in producing medical-grade orthopedic solutions that meet the highest standards of quality, durability, and comfort.

Our products are trusted by physicians, hospitals, rehabilitation centers, athletes, and everyday consumers around the world.

By combining American craftsmanship with innovative design, we ensure that every brace and support device delivers the performance and reliability our customers deserve.

We remain committed to crafting medical-grade devices that support your recovery.

We are committed to creating medical-grade devices to assist you in your recovery.

Contact Us.

Phone:

Phone : 727-573-1595

Fax: 727-205-9918

Email:

Purch@rcai.com

Address:

12221 33rd St N,

St. Petersburg,

FL 33716