The customer is responsible for all freight charges associated.

• Soft goods material warranty: 10 days
• Shell and hard materials limited warranty: 30 days (excludes wear & tear)

• Drop ship / direct order return requests: within 10 days of invoice date.
• Distribution/warehouse return requests: within 10 days of invoice date.
• Prior authorization is required.
• RMA number must be displayed on the shipping label/package.
• Returns without RMA will be refused.
• All returns are subject to a 10% restocking fee.
• RMA valid for 5 days from issue date.

Contact Customer Service with your Order # or PO #:
Call 727-573-1595

• Prior authorization required.
• DRMA number must be displayed on the shipping label/package.
• Valid for 10 days from issue date.
• No credit issued for defective/broken products — repair or replacement only if manufacturing error.
• If urgent, a new product will be shipped & billed with a new PO #.
• Repair: Replacement ships at no charge if defect confirmed.
• Replacement: If irreparable, full replacement shipped at no charge.

Item exchanges are processed as a return of the incorrect item plus a new sales order for the correct item.